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Terms & Conditions


1. General

1.1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "Toei Animation" or “we” or “us” means Toei Animation Enterprises Ltd. and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our eStore”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

1.2. We shall make every effort to ensure that prices, details and sizes of products at our eStore are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

1.3 . All photos and images of the products displayed on our eStore are for illustration purposes in order to help you recognize the products only. The actual size, dimension and colour of the products may differ.

1.4. We shall make every effort to ensure product(s) displayed at our eStore are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.

1.5. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Registration

2.1. You are required to first register as a Toei Animation eStore Member and use your Toei Animation eStore account logging into our eStore in order to place order for products or services. During the registration:

• You must provide us with accurate, complete and up to date registration information;

• You must safeguard your username and password;

• You authorize us to assume that any person using the eStore with your username and password is either you or is authorized to act for you;

• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

2.2. You agree that you authorize Toei Animation eStore to provide your relevant personal information to the Company on your behalf for the purposes set out under the Company’s Privacy Policy.

2.3 Please inform us immediately of any changes to the information that you provided via our Customer Service Department or by logging into your Toei Animation eStore account profile so that we can communicate with you effectively.

3. Privacy protection

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement (click here).

4. Payment

4.1. Our eStore accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. 

4.2. Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical pop-up store (as the case may be).

5. Others

5.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose.  If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.

5.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

5.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.

5.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.

5.5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.

5.6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.

5.7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

5.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the customer and Toei Animation to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.


These Special Conditions are supplemental to the Terms and Conditions for Online Purchase and are applicable to any orders placed under our eStore.  Should there be any inconsistency between these Special Conditions and the above Terms and Conditions for Online Purchase, these Special Conditions prevail.

6. Toei Animation eStore payment terms

6.1. Orders for delivery within Hong Kong

• We accept Visa, MasterCard, JCB.

• The maximum amount per transaction is as below:

• Visa / MasterCard / JCB: HK$15,000.

6.3. Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.

6.4. e-Vouchers and e-Coupons: only designated e-Vouchers and e-Coupons accepted by us can be redeemed at our eStore subject to the terms and conditions of each respective e-Voucher / e-Coupon (as the case may be).

7. Notification for ordering at Toei Animation eStore

7.1. Our eStore only accepts orders for delivery to the specified delivery address in Hong Kong.

7.2. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address or for collection at a designated physical store (as the case may be) in accordance with these Terms and Conditions. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.

7.3. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated physical store.

7.4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

8. Delivery service for purchases at Toei Animation eStore (applicable if you have selected to have your order(s) delivered to a designated delivery address within Hong Kong)

8.1. Orders will be delivered on a Cash-On-Delivery basis only. The charge of delivery threshold is excluded on the bill.

8.2. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

8.3. In case of any dispute, our determination shall be final.

12. Exchange and refund

12.1. For purchases at our eStore, you can contact our customer service department and provide photos of the relevant goods to make arrangement to return the goods to us for exchange within 7 days of purchase. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

12.2. If we agree you are entitled to an exchange but the product(s) to be exchanged are sold out, you may return such products to us and apply the amount paid to buy alternative product(s).

12.3. In exceptional case at our sole discretion, we will refund the amount paid (inclusive of the relevant delivery charge) to your credit card / payment account (which takes about 4-6 weeks).

12.4. If e-Vouchers, e-Coupons and/or Toei Animation Reward Points were redeemed for the relevant purchase, relevant adjustments will be made accordingly.

12.5. Relevant electronic receipt must be produced to us for the request of a product exchange.

12.6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.

13. Others

13.1. Title to the product shall remain vested in us until we receive full payment of the price, and title and risk shall pass to the customer upon collection of the product(s) by our delivery team or by the customer.

13.2. For any ordered goods remain undelivered or uncollected for 30 days from the date of order confirmation, we shall have the right to dispose of such goods at our own discretion without further notice to you.  In such event, we shall not be liable to make any refund or compensation to you.

13.3. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.